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Street & Postal Address
Australian Embassy Vienna
Migration and Visa Section
How to find us:
We are located on the third floor of the white building on the left hand side of Karlskirche at Karlsplatz (in the street behind the church).
The nearest underground (metro/U-Bahn) stops are on lines U1, U4 and U2 to "Karlsplatz" station; take the "Resselpark" or “Karlsplatz” exits.
The nearest tram line is the D line to the "Schwarzenbergplatz" stop.
There is very limited street parking if you come by car and you will need to display a correctly marked "Parkschein" . There is a public car park underneath the building which charges an hourly rate.
Counter Opening Hours
Appointments are available to clients who would like to lodge an application in person at the Visa Office of the Australian Embassy in Vienna. For an appointment, please contact the telephone enquiry service on the number below. The assistance required may be able to be provided by phone or email without the need to visit the Embassy.
Personal lodgement (with or without an appointment) may not necessarily accelerate the processing of your application.
Telephone Enquiry Service
The Europe Service Centre is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
To ensure you have the quickest, most efficient service, we encourage you to use the information already available on our website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
Our website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing our website you have further questions or require additional information, you may wish to contact the Europe Service Centre (ESC) for assistance. The ESC is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
The easiest way to contact the ESC is to use our web based client enquiry form.
You may also contact the ESC by telephone. Please note that from 1 November 2013, the service hours of the ESC will change to ensure more equitable access to service from both English and non-English Speakers.
Under these arrangements, all non-English calls will be serviced in the morning; English calls will only be answered in the afternoon. Please click here for further information about service times by language.
Please click here for a list of country specific phone numbers.
At times, due to high call volumes, you may find it difficult to get through to the ESC. In such cases, we encourage clients to access the information required on our website. If, after consulting the website, you still require information, you may also use the online enquiry form.
E-Mail Enquiry Service
See: online enquiry form
For enquiries relating to a visa application that you have already lodged with the Vienna Visa Office
If you have lodged an application with us and are seeking information regarding the progress of that application, we prefer that you contact us by email or fax.
If you have already lodged an application with our office, please make sure that you provide name, date of birth and file reference details in your email/fax.
Fax: +43 1 513 29 08
Office and Contact Details in Australia: