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Street & Postal Address

Australian Embassy Vienna
Migration and Visa Section
Mattiellistrasse 2
A-1040 Vienna
AUSTRIA

How to find us:

We are located on the third floor of the white building on the left hand side of Karlskirche at Karlsplatz (in the street behind the church).

The nearest underground (metro/U-Bahn) stops are on lines U1, U4 and U2 to "Karlsplatz" station; take the "Resselpark" or “Karlsplatz” exits.

The nearest tram line is the D line to the "Schwarzenbergplatz" stop.

There is very limited street parking if you come by car and you will need to display a correctly marked "Parkschein" . There is a public car park underneath the building which charges an hourly rate.
See: Map

Counter Opening Hours

Appointments are available to clients who would like to lodge an application in person at the Visa Office of the Australian Embassy in Vienna. For an appointment, please contact the telephone enquiry service on the number below. The assistance required may be able to be provided by phone or email without the need to visit the Embassy.

Personal lodgement (with or without an appointment) may not necessarily accelerate the processing of your application.

Telephone Enquiry Service

Before you contact us, please consult our FAQ pages.
 

See: FAQs - eVisitor

See: ETA manual (Eng)

Telephone:

The Europe Service Centre is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.

Phone numbers are available in the following countries:

Austria + 43 (0) 1 9287 827
Croatia + 385 (0) 1 777 6630
France + 33 (0) 17 215 0067
Germany +49 (0) 692 2223 9958
Hungary +3 (0)61 7789 450
Italy +39 (0) 68 750 0780
Poland +4822 (0) 295 3626
Spain +3491 114 7390
United Kingdom +44 (0) 20 7420 3690
                

* International and domestic call charges may vary.
You should confirm the cost with your telephone provider before calling.
 

Telephone Hours
10:00 am to 17:00 (CET), Monday to Friday (except all UK and some public holidays).

E-Mail Enquiry Service

E-Mail contacts for electronic visa applications processed in Australia:

eVisitor:

Info: eVisitor (DIAC website)
See: eVisitor enquiries (DIAC website)

e676:

Info: e676 (DIAC website)
See: e676 enquiries (DIAC website)

ETA:

Info: ETA (DIAC website)
See: ETA enquiries (DIAC website)

estudents:

Info: eStudents (DIAC website)
See: eStudent enquiries (DIAC website)

e457:

Info: e457 (DIAC website)
See: e457 enquiries (DIAC website)
 

other e-Mail enquiries:

See: Australian Immigration Email Enquiry Form Europe Service Centre

For enquiries relating to a visa application that you have already lodged with the Vienna Visa Office

If you have lodged an application with us and are seeking information regarding the progress of that application, we prefer that you contact us by email or fax.
If you have already lodged an application with our office, please make sure that you provide name, date of birth and file reference details in your email/fax.
Email: visaquestions.vienna@dfat.gov.au
Fax: +43 1 513 29 08
 

Office and Contact Details in Australia:

See: Offices and Contact Details in Australia